Motorcycle Same Day Delivery Face-off: Grab, Lalamove, and Borzo (Formerly MrSpeedy)

By Cat Dewinta - October 30, 2021

In the Philippines, the logistics landscape is constantly evolving. From traditional logistics providers to on demand same day delivery apps, it is safe to say that the logistics industry has seen some dramatic changes in the last few years. These same day delivery apps are used extensively by both individuals and business customers to move goods or deliver important documents. In this article from Logisticsbid, we will take a closer look at three well-known same day delivery apps for motorcycle delivery: Grab, Lalamove, and MrSpeedy, who now we know as Borzo. We simulated several delivery bookings so that we can share our experiences in using those three delivery apps.

Lalamove
Grab
Borzo (Formerly known as MrSpeedy)
Instant Delivery
Pabili Service
Same Day Delivery
Other Services You Need To Know
What if I Have Larger Items To Deliver?
CONCLUSION

These motorcycle delivery apps play a vital role in today’s setting. From allowing customers to work from home to delivering food and medicine to families, these delivery apps are important in our day-to-day lives. And because they play such a huge role in today’s economy, it is essential to know which same day delivery app for motorcycle delivery works best for your needs.

Lalamove

Lalamove, a delivery app for small and medium-sized items, is well known in Metro Manila for its motorcycle deliveries. Their fleet of vehicles ranges from motorcycles to 4 wheeler closed vans, but it is in the motorbike space where they are widely used. Lalamove originated in Hong Kong back in 2013 and opened their services in the Philippines in November of 2016. Since then, they have expanded their presence to various places in the Philippines such as Mega Manila, Pampanga, and Cebu.

Grab

Grab is a popular ride hailing service that started in Malaysia back in 2012. But after many years, their ride hailing service evolved to include package delivery operations using motorbikes and small vehicles. In Metro Manila, Grab is known for their “pabili service” wherein a customer uses the app to purchase groceries and other essential items and a Grab delivery personnel will have it delivered to the customer’s home.

Borzo (Formerly known as MrSpeedy)

MrSpeedy, now known as “Borzo”, is another widely used motorcycle delivery app for transporting small items and parcels. MrSpeedy started operations back in 2018 with the goal of helping Filipino entrepreneurs by providing efficient and affordable same day delivery service. MrSpeedy operates in the Mega Manila and Davao area and is well known for its affordable rates.

Service Ratings

Reviews from customers are important because they reflect the service of these companies. We notice that Filipinos are more active on Facebook. Filipino users post their reviews on Facebook often compared to Google Playstore and Apple Store. Here is what we gathered for Grab, Lalamove, and MrSpeedy.

Booking Experience

Instant Delivery

Out of all the services these same day delivery apps offer, their ASAP or instant deliveries are a go-to for most users which makes the competition stiffer. Based on our simulation, MrSpeedy and Lalamove have almost the same pricing. But for most locations, MrSpeedy is the more affordable option. GrabExpress is another popular choice because of the additional services it offers. Although the price is slightly higher than the other two apps, Grab offers superior insurance coverage of up to 20,000 PHP under just the basic package. They also have a broader service area than Lalamove, and MrSpeedy and drivers in Grab are faster to accept, which is the best scenario if your delivery is urgent.

We tried using GrabExpress Instant from Caloocan City Hall to Makati Diamond Residences and paid 150 PHP, compared to MrSpeedy price at 115 PHP and Lalamove at 121 PHP. However, we were happy and content with the service since the driver accepted the booking in less than 2 minutes and completed the booking in a breeze. On top of that, since we transported items with significant value, we preferred Grab since it will provide more security for our items through their insurance coverage.

Pabili Service

Pabili service from these motorcycle same day delivery apps is handy for people who need to run errands of buying some grocery items quickly. Lalamove, Grab, and MrSpeedy offer almost the same service levels, but MrSpeedy still floats as the most affordable having the lowest base fare among the top three Pabili service providers. In the pabili service, you will not just pay for the items but also the delivery fee which is why users want the best deals where they can spend less. Lalamove and Grab have a purchasing limit of up to 2,000 PHP, while just recently, MrSpeedy also increased their limit from 1,500 PHP to 2,000 PHP.

We tried placing Pabili service in both Lalamove and MrSpeedy from Cloverleaf Balintawak Market to Malabon City. We were surprised that Lalamove offered a more affordable delivery rate of 134 PHP compared to MrSpeedy, who offered 148 PHP. So we tried Lalamove first to check if there were any available drivers at nine in the morning. We waited for seven minutes before a driver accepted the request. He called shortly after but eventually asked us to cancel the booking since Balintawak was too far from his current location at that time. So we just canceled and moved on to MrSpeedy instead, where our Pabili request was accepted in less than five minutes. Our experience with MrSpeedy was great. The driver was helpful and accommodating, even if some of the items on our list were out of stock. He still managed to coordinate well with us.

Same Day Delivery

Apart from the instant bookings, these apps are also helpful for scheduling deliveries within the day or throughout the week. Lalamove and MrSpeedy offer the same price for their instant and scheduled deliveries, which they base on distance. However, GrabExpress has their GrabExpress 4 Hours that offers a more affordable service committed to delivering your goods within 4 hours. We used this option for several of our deliveries within Metro Manila, and we only paid 99 PHP for each booking, which was a good deal. So, if you have no time constraints and your items are not heavier than 5 kilograms, GrabExpress 4 Hours is your more affordable option than Lalamove and MrSpeedy.

Other Services You Need To Know

As mentioned in the previous part of this article, we preferred GrabExpress for instant deliveries specifically because with no additional fee you could avail of their Basic Package insurance amounting to 20,000 PHP. MrSpeedy offers Item Indemnity in cases of damage or loss. They charge 4% of the total declared value for it while Lalamove has a more confusing policy on this since the first customer service agent we talked to said there is no insurance and the other said there is.

Now we go to payment methods. All three motorcycle same day delivery apps allow cashless payment mostly via card (debit/credit) and GCash for Lalamove and MrSpeedy, while Grab has its own GrabPay system. So if you are tech savvy and prefer to transact online, you could process cashless payments for all three delivery apps. But if you want wider options for adding funds to your account, Grab allows both in-store and online top-ups.

What if I Have Larger Items To Deliver?

Grab, Lalamove, and MrSpeedy motorcycles are only limited to not more than 20 kilograms. But what if you need to deliver items with more weight? You can explore other same day delivery apps that have four-wheeled vehicles in their offerings. While Lalamove, Grab, and MrSpeedy have their four wheeled vehicles, Transportify is more experienced and more versed in transporting items up to 25,000 kilograms. Not only do they have a more diverse vehicle and truck selection, but they also have a broader service area than these motorcycle delivery apps to anywhere in Luzon and Cebu. They also have their interisland trucking service if you need a full truckload service from Luzon or Cebu to other islands of Visayas and Mindanao.

To know more about Transportify and their services, you can visit their website and blogs or download their application from Google Play Store and Apple App Store or by clicking the button below:

CONCLUSION

After evaluating the service levels of these motorbike delivery apps, we believe that the first place spot belongs to Grab. Their wide range of services, from instant deliveries to pabili services, online payment methods, and superior insurance coverage makes them the sure winner of this competition.

Lalamove, although it has a wide area of coverage, can improve on their customer service support because many customers use that channel to make inquiries or seek assistance with their booking. MrSpeedy, while it already provides decent delivery services, can still improve by introducing new innovations on their product line.

Thank you for taking the time to read this feature and don’t forget to regularly check our website for the latest updates in the Logistics Industry not just here in the Philippines but in Southeast Asia.