For the benefit of our readers, we decided to trial the city’s two most popular same day delivery app, Lalamove and Transportify, and share the results with you in this article. We hope you find our comparisons and conclusions as useful for your business as they are for our own. Enjoy!
There’s a fierce rivalry underway to add mobile delivery app technology to the bustling cargo logistics sector that services small and medium sized businesses in METRO MANILA. Below is an overview of each same day delivery app.
To get started, here are some details about the trial booking that took place on a busy Friday of January 2019.
⚫ Friday pickup at 3:00 pm
⚫ From Manila to Cavite
⚫ 58.6 km total distance
⚫ Large Fragile Items
Check out below the full details below of our experience on both apps.
Before we get started making our own bookings, let’s check what people are saying about the service provided by both companies. There are abundant reviews about both companies on Facebook, Google and the Appstore. At first glance, it is immediately clear that netizen customers of Transportify are much more content by giving the company a rating of about 4.5 compared to the Lalamove’s rating of 3.9 given by its netizen customers. Upon closer inspection of the negative comments and reviews about the latter, we observed that the company’s customers are complaining primarily about a poor/unresponsive customer service center and poor service quality from their drivers.
Even if they only have a 3.9 out of 5 rating, they do have a much larger following with almost 500,000 likes on Facebook. This may be because they operate a more retail-oriented service with their motorbikes that provide a larger volume of smaller transactions which is more challenging to manage from a customer service perspective while former is more tailored for businesses even if they serve retail customers as well. Whatever the case may be, Transportify clearly wins in terms of public ratings for the delivery app.
Transportify has a wide selection of small, medium, and large vehicles including Economy cars ranging from Sedans and Hatchbacks to MPVs/SUVs, and 4W & 6W Closed Vans. The only thing we noticed missing was Motorcycle and after chatting with their CS Center, we found out they launched Motorbikes back in July 2016 but discontinued it after a month.
Lalamove has a smaller selection of vehicles including Motorbikes, Small Vans, and L300s. They mention that they offer 4W Closed Vans in their website but it doesn’t appear in the same day mobile app. However, they are more famous for their last mile Motorcycle deliveries.
You may check the table below for a quick reference about the vehicle types and their base prices:
|Light Truck (L300/Van)||₱480||₱470|
|10W Wing Van||n/a||₱8,000|
Lalamove’s focus is on Metro Manila and other nearby areas (Cavite, Bulacan, Laguna & Rizal). Recently they just extended their services in Cebu City being the first to cater outside Luzon.
Though not yet servicing outside Luzon, Transportify is available to deliver to any point of Luzon. They have recently revamped their pricing. They have made it affordable to book to any point in and has recently expanded to Pampanga and Baguio to allow more businesses and customers the same wonderful service they provide in greater Metro Manila.
Lalamove was cheaper, only costing P2,010 compared to Transportify with P2,360. While this category is mostly focused on price and value for money, there’s also the additional concern over payment method. Both offer the same payment methods with cash pay, prepayment and invoice post-pay for corporate accounts. For us, we think we get what we pay for these same day delivery apps.
They must be watching each other carefully because we found their service choices to be quite similar. We summarized our comparison of services in the table below.
One difference is that Transportify has a much bigger insurance coverage for their corporate clients with Php 3 Million per booking compared to Lalamove’s Php 2,000 coverage, not nearly good enough for businesses. The former gives free insurance to businesses customers who join their popular Business Program. The amount of additional destinations per booking is quite outstanding with the orange company having up to 20 destinations but Transportify with 15.
APP BOOKING EXPERIENCE
We found both mobile apps to be user friendly and easy to book with. Both apps had help and information pop ups that made the booking experience feel intuitive. What puts Transportify over the top for us is its pure play nature. Lalamove offers up to 17 different services on the first page of its same day delivery app. If you’re looking for a service variety, it’s a sure winner. But we’re just interested in booking deliveries for our boxes so we appreciate the pure play nature of the former’s app. From their app experience, it’s clear they are focused on providing fast and feature rich booking experiences for businesses wanting to deliver goods.
EASE OF GETTING DRIVER
Lalamove won with a match in 8 minutes. Transportify took about 10 minutes. But then something surprising happened. Lalamove’s driver cancelled on us just a few minutes after the booking was confirmed in our same day delivery app.
When we contacted their customer service, they said we should just book again on our own. We thought that was inconvenient so we contacted the other company’s customer service to ask them about their driver cancellation process. Transportify explained that drivers are not allowed to cancel once they accept a booking. If something happens that prevents the driver from being able to proceed with the booking, their CS handles the replacement for you and then updates your delivery app with the new driver info. We liked that answer much more so we thought it fair to rank them as a tie.
Lalamove took about 3 minutes while Transportify answered much faster after 1 minute. Both agents were friendly and helpful but we felt that the latter’s CS agent was a little faster and more knowledgeable when answering our questions.
Also, we checked a few more details about their CS support. Both lets you call, live chat in their app, and even email their support line.
Both drivers confirmed their bookings with us and were friendly. The orange driver was very friendly and made jokes during our booking while the green driver seemed a little more concerned about being professional and was not as talkative during the process. Regarding the professional appearance of the drivers, it’s a tie. Both drivers were wearing their uniform, and ID since it’s important when interacting with the customers. In these categories, we would call it a tie.
But in the categories where it really counted for us such as on-time arrival and professional appearance of the driver, Transportify won hands-down. Lalamove’s driver was late by 20 minutes while Transportify’s driver arrived a few minutes early for our booking. This made a big difference for us and we appreciated the their driver’s promptness so we didn’t have to sit around waiting.
Taking everything into consideration, Transportify clearly won this trial, particularly due to professionalism and service levels from both its customer service center and drivers. Lalamove, though lost, still held itself strong with its own unique service like the motorbike fleet option and being cheaper for a few bucks.
For us here in Logisticsbid, we recommend Transportify to be your same day delivery App-Based 3PL (Third Party Logistics) partner for your business. Checking all lists for what you’re looking for in a logistics company.
Thank you for taking the time to read this feature and don’t forget to regularly check our website for the latest updates in the Logistics Industry not just here in the Philippines but in Southeast Asia.
Frequently Asked Questions:
1. What are the best same day delivery logistics services available with a mobile app?
As of now, the common services with a mobile app that everyone is using for deliveries are Grab Express, Mr. Speedy, MyKuya and others. You can simply download their app from the Google Play Store or Apple Appstore. Grab Express has a variety of services offered, such as Grab Pay, Grab Food, and they are majorly famous for their ride-sharing feature. Lalamove offers similar features like Lalafood, but they are more focused on deliveries than Grab. Transportify on the other hand, focuses heavily on logistics services. And this logistics service provider is the only one that offers same day delivery through their fleet from small cars to wing vans.
2. Where do I get more information about same day delivery app services?
Both is free to download in the app store. As soon as you are done setting up an account, it will be very easy to get around the app to learn more about their services. You can also, visit their website to discover updates and more features that they offer. As we experienced first hand, learning about both apps is very easy. And their customer service is very easy to communicate with.