NinjaXpress Details

Ninja Xpress is a subsidiary of Ninja Van, a technology-driven express delivery company in Southeast Asia that offers hassle-free shipping services to businesses of all sizes. When it commenced operations in 2014, they were the first logistics company in Singapore to offer clients real-time tracking updates. This feature informed customers of the exact location where their packages were located at any given time. In a very short amount of time, the company has quickly grown to become the region's largest and fastest transport company.

They expanded its services from Singapore to other Southeast Asian nations such as Malaysia, the Philippines, Indonesia, Thailand, and Vietnam. This was done to fulfill the company’s mission, which is, "Connecting Southeast Asia to a world of possibilities." Today, they provide their services to more than 110 million satisfied clients all around Southeast Asia and have earned the trust of more than 2.000.000 shippers operating in the region. In Indonesia, Ninja Van operates under the name of Ninja Xpress.

One of the things that makes Ninja Xpress popular among customers is due to the convenience and transparency of price checking offered by Ninja Xpress. Through their website, customers can easily get an estimated shipping price per kilogram along with the services that are available for that delivery which clearly differentiates them from traditional logistics companies in a good way. Moreover, customers do not have to worry about coverage because Ninja Xpress has 100% coverage in Southeast Asia.

If you are a business owner, then Ninja Xpress might just be the answer to all your logistics needs because they have a dedicated program named “SelaluSiap” which translates to “Always Ready”. True to its name, this program guarantees a fast response customer service that will always be on standby from 08:00 A.M - 11:00 P.M (GMT+7) for 365 days. Interested? Then without any further redo let us take a more in-depth look at the programs Ninja Xpress has to offer to business owners, shall we?

  1. Creative Hub

Creative Hub / Creative Business Solution are a vast array of services that are available, including photographs and videos of products, endorsements, and adverts on billboards, all of which are prepared for the purpose of increasing the engagement of your business to customers.

  1. Ninja Buddies

Ninja Buddies is a referral program for you to get more benefits when recommending your friends to use Ninja Xpress shipping services. The achieved benefits consist of cash or point awards that may be redeemed for a variety of products on the Point Rewards website.

  1. Point Rewards

Point Rewards is a loyalty program for loyal Ninja Xpress users where they could get points for the shipment made per month. This program is categorized into five tiers which are basic, bronze, silver, gold and platinum. Later on, these points could be exchanged for rewards.

  1. Prima Benefit

Prima Benefit is a benefit that is intended for shippers who reach and remain at the silver-platinum tier within a period of 1 month. The benefit will be in the form of e-money balance to support business operations.

  1. Pinjaman Modal

Pinjaman Modal or Capital Loan is an exclusive program in collaboration with trusted financial institutions, offering low-interest loans with easy and fast processes. This program is a quick and easy solution to get additional capital for your business up to 2 billion rupiah.

Alongside the perks listed above, Ninja Xpress also provides three delivery options that business owners could choose from as follows:

  1. Cash On Delivery (COD)

Ninja Xpress COD service allows your business customers to make payments on the spot. Ninja Xpress guarantees that COD funds are disbursed quickly every Friday. For every delivery with Ninja Xpress COD, they will only be charging a maximum of 3% of the item price.

  1. Regular

Regular delivery service from Ninja Xpress is the most popular service with the ability to reach a wide range of e-commerce platforms. Ninja Xpress's regular delivery services can reach a large part of Indonesia in 1 to 3 days. Packages will be sent in quick fashion because Ninja will take care of getting the package to its destination without any hassle.

  1. Ninja Sameday

Ninja Sameday delivery service allows you to send the package on the same day.With Ninja Sameday service, your customers can receive packages on the same day within 12 hours. Ninja Xpress only charges Rp. 15,000 flat rate for every delivery. This service is available on a variety of e-commerce platforms. Both social media commerce and marketplace.

Learn more about Ninja Xpress service types, coverage, price, and other useful information from their website. In addition, Ninja Xpress provides a handful of information through their Youtube which they pack in the form of light and funny videos.

Menara Bidakara 2 Lantai. 5, Jl. Jendral Gatot Subroto Kav. 71-73, Pancoran, Menteng Dalam, Jakarta Selatan, Daerah Khusus Ibukota Jakarta, 12870
Monday 8AM–9PM
Tuesday 8AM–9PM
Wednesday 8AM–9PM
Thursday 8AM–9PM
Friday 8AM–9PM
Saturday 8AM–9PM
Sunday Closed
(62 21) 2926 4120

How do I claim damaged or lost packages?

Ninja Xpress will compensate you through the sender/Marketplace where you place your order.

Guidelines for compensation in general are:

  1. If you use insurance or Ninja Care, then the nominal claim is according to the product price with a maximum value of IDR 10,000,000
  2. If you do not use insurance or Ninja Care, then the nominal claim is the lowest nominal of the product price or 10 times the shipping cost with a maximum of IDR 750,000

The claim guide above is general information and may vary according to the agreement between the sender and Ninja Xpress.

Is there a limit to the size & weight of the packages I send?

The following is general information regarding the size and weight limits of packages that can be sent by Ninja Xpress:

  1. Maximum weight is 30 kg
  2. Maximum length/width/height is 100 cm

If there is an excess of weight or size, then unfortunately the package cannot be continued with the delivery process and will be returned to the sender.

What kind of goods are prohibited in Ninja Xpress?

There are several types of goods that Ninja Xpress cannot send, namely:

  1. Valuable objects such as cash, and jewelry
  2. ATM cards
  3. Weapons and firearms
  4. Illegal substances
  5. Living animals & live plants
  6. Valuable documents (birth certificate, passport, etc.)
  7. Individual package with a value exceeding IDR 20,000,000
  8. Dry food and wet food
  9. Items that are classified as Dangerous as follows:

Google My Business

porfirios rivi

Send the package here, it's easy since there was Ninja Xpress, the service was also good. Hopefully there will be more branches in Denpasar.

Nehan Nurdianasari

My package is here on behalf of sinyo

Annisa Putri

The service is very friendly. Coco is good . Thank you for making it easier for us to send our packages to Sumatra. 😊

Andry Chandra

The closest expedition from my location, send packages easy, keep upgrading: p Great ad ninja, my order has gone well in the marketplace

Mariam Manilang

Thank you very much for making it easier for us to send our package to ALOR NTT 😊🙏

faisal rahman

I was helped by COD Ninja sales are increasing. very helpful in times of pandemic like this.

Imadul Gaming

Long

Avila Maharani

very bad. My package took a long time to arrive, it was sent on 03/23/2024 and is still in transit even though the transit has been on 03/24/2024 around my address. It should have arrived that day but I haven't received the package until now, 03/27/2024. CS also only helped FU, but didn't give clear information about when my package would arrive.

Dwi Handayani

Ninja express Ciledug, bad expedition, even getting a 1 star rating is not appropriate, my package hasn't been delivered for more than a week without contacting me, but suddenly the status of the package has been returned, just closed the fake expedition now, causing harm to many people 👎...

Novika Dewi

Please don't make it difficult to claim fraud if you don't want the name of the expedition to be bad!!

Fikran Hariz Maulana

The place where I work is looking for halal and blessed sustenance. Second to none, good colleagues who support each other Gaaaass keun eyy!!! ✊

Rachmat Gmail

bought an LED TV through mi.co.id with order number: 524071XXXXXXXX dated July 16, 2024. The information is that the package was sent via the NinjaVan expedition, shipping ID MICRG524071xxxxXXXXXXXXX. until now the package has never been received and the package status is only moving between warehouses. Is the package lost or not?. very disappointed with the ninja expedition who does not want to take responsibility. Please help and respond

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