J&T Express Details

J&T Express, founded in 2015, is a company engaged in logistics, specifically package delivery and courier expeditions with its head office in Jakarta, Indonesia. Currently, J&T Express has succeeded in expanding into a wider market in Southeast Asia by operating in Indonesia and Malaysia, Singapore, the Philippines, Thailand, and Cambodia. With a mission to become a “Customer-Oriented & Efficiency-Based” company, J&T Express in Indonesia itself has served all areas from West to East Indonesia and is supported by nearly 100 gateway centers with advanced equipment, and more than 4,000 operating points, and has more than 30,000 dedicated and trained employees, as well as thousands of fleets connecting point to point across the archipelago.

J&T Express offers a good experience for every service provided. Through their apps, which we can easily find and download on the PlayStore and AppStore, we can immediately get all the information about the services that J&T Express provides, such as prices, orders, and the location of the nearest counter, also real-time package tracking. For those of you who spend more time in front of a PC/laptop, don't worry because you can also get all the information you need on their official webpage.

With a wide variety of services available, you can choose the service that best suits your shipping needs. Currently, J&T Express offers 3 main services, namely EZ, ECO, and Super delivery services. Curious about what the difference between the three is? Please see the description below:

  1. EZ Service

This is J&T Express’ standard service which is also known as a regular service in the other providers. The advantage of this service is the wide coverage of the service area, throughout Indonesia, with a quite fast estimated arrival time, only two to three days from the time your package is received at the J&T Express counter. This service is suitable for those of you who want to send goods quickly without limitation on the delivery area.

  1. ECO Service

As the name suggests, ECO means economics or service prices that are more affordable than EZ services. Not all regions can use this service. At the time of writing, the J&T Express ECO service only served delivery to the islands of Java, Sumatra, Sulawesi, Kalimantan, and Bali. Cheaper shipping costs make the estimated delivery of goods for this service take a quite bit longer, 5 to 14 days. You can choose this service and save more on shipping costs if the delivery of your goods does not require a fast time.

  1. Super Service

This is a service with super fast delivery times from J&T Express. With an estimated delivery of goods of only one to two days, it can even be less than 1 day for delivery within the city if the goods are received by J&T before 10 am. This service is available in Java, Bali, Kalimantan, Sumatra, Sulawesi, Batam. If you are a business owner who is used to same-day delivery, this service will be of great help to you.

After knowing the three services J&T Express provides, you can now choose which service best suits your needs. By choosing the right service, you can manage shipping costs and time as well. For example, if you want to send goods that are quite large and heavy, but do not need a fast time to get to their destination, you can choose the ECO service that will save a lot of shipping costs and make your business more efficient. Then if you want to send goods that are not too big and heavy or retail goods that require sufficient delivery time, you can use the EZ service. Meanwhile, if you are a business owner in a large urban area like Jakarta, most of your customers will need fast same-day delivery, you can rely on Super for this kind of delivery. How interesting, isn't it?

The interesting thing does not stop only with the nice service, you can also periodically check and monitor where your package is during delivery through the Trace & Track service at J&T Express. You will always feel safe and comfortable every time your goods are shipped. But, If you are still worried about the goods being shipped and want to add extra protection, you can ensure your goods are at J&T Express. How and how much does it cost? You can ask the clerk at the J&T Express counter to add insurance to the goods which will be sent. The officer will calculate the cost of your package insurance by calculating 0.2% of the price on the invoice. Cool, huh?

North Jakarta, RT.1/RW.9, Pluit, Penjaringan, North Jakarta City, Jakarta 14450, Indonesia

How do I pay for each package I send?

Non-corporate customers can pay with cash when sending goods at the nearest J&T Express counter. Currently, this is the only available method. For corporate customers, the payment system can be adjusted with special terms and conditions.

Where can I get the airway bill number and where can I track my package?

Your airway bill will be automatically given during the process of shipping goods at the nearest counter. After making the payment, ask the counter clerk to show you the number. Then you can track your package by inputting your airway bill on the mobile application or on the J&T Express website.

How to ship goods with insurance and how to proceed with the claim?

Ask the counter clerk to add insurance services to the goods you will send. The admin will calculate the cost of your insurance. The fee is 0.2% of the price of your invoice. To process a claim, you can contact the J&T Express call center at 021-8066-1888. Then you have to fill out a claim form at the nearest counter and provide all the requirements needed for the claim process.

What if there is damage or loss during the shipping process?

If you have paid insurance for the goods you sent, and complete all the claim document requirements, J&T Express will make a claim payment according to the value of the goods or with a maximum of Rp. 20,000,000,- (Twenty Million Rupiah)

Google My Business

Ricky James

Kenapa jadi bad banget dah, barang udah 4 hari masih aja di kirim ke lokasi pembeli, kaga sampe-sampe.

WZ Sukaresmi

kurir kagak niat kerja masih aja di piara tolol, paket oper sana oper sini ya iyalah gak nyampe nyampe, cabang jnt ter dajjal sih ini

Dimaz Ramandyta

Keren , Thank You buat pelayanan dan Keramahan , senang menggunakan service JNT Express

Sri Ningsih

Admin j&t express saya mau mengadukan pesanan saya yg gagal pengiriman terus Krn TLP yg ga aktif, padahal sebelum barang di proses saya sudah chat penjual buat ganti/benerin alamatnya biar mudah pengiriman nya tp malah ga di perhatikan

Hendrik Riwu Sos MM


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